Studio Policies

Last Updated: July 30, 2026 Welcome to the By Lolly Skin & Scalp website ("Website"). Please read these Terms of Use carefully before accessing or using this Website. By accessing, browsing, or using this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms, please discontinue use of this Website immediately.

1. Acceptance of Terms

These Terms of Use govern your access to and use of the By Lolly Skin & Scalp Website, including all information, services, features, and content available through the Website. By using this Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

2. Changes to These Terms

By Lolly Skin & Scalp reserves the right to update or modify these Terms of Use at any time without prior notice. Any changes will become effective immediately upon posting on this page. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

3. Website Content

All information provided on this Website, including but not limited to service descriptions, pricing, images, videos, graphics, text, promotions, and educational content, is provided for general informational purposes only. While we make reasonable efforts to ensure the accuracy of the information presented, we do not guarantee that all content is complete, accurate, current, or error-free. Service offerings, pricing, promotions, and availability are subject to change without notice.

4. Permitted Use

5. Intellectual Property

All content on this Website, including but not limited to the By Lolly Skin & Scalp name, logo, trademarks, service names, photographs, graphics, videos, designs, text, and other materials, is the property of By Lolly Skin & Scalp or its respective licensors and is protected by United States copyright, trademark, and other applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, displayed, or used for commercial purposes without prior written permission.

6. Third-Party Links

This Website may contain links to third-party websites or services, including online booking platforms, social media pages, maps, or other external resources. These third-party websites are provided solely for your convenience. By Lolly Skin & Scalp does not control, endorse, or assume responsibility for the content, policies, or practices of any third-party website. Your use of third-party websites is entirely at your own risk.

7. Disclaimer

The information provided on this Website is intended for general informational purposes only and should not be considered medical advice, diagnosis, or treatment. Our services are cosmetic and wellness services designed to support scalp and skin health. Individual results vary based on personal factors including skin condition, scalp condition, lifestyle, and adherence to professional recommendations. Nothing on this Website guarantees specific treatment outcomes.

8. Limitation of Liability

To the fullest extent permitted by applicable law, By Lolly Skin & Scalp shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of, or inability to use, this Website. This includes, but is not limited to, service interruptions, technical errors, loss of data, booking issues, or reliance upon information contained on this Website.

9. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any legal action arising from these Terms shall be brought exclusively in the appropriate state or federal courts located in the State of New York.

At By Lolly Skin & Scalp, we value every appointment and reserve dedicated time for each guest. To provide the highest level of service, we kindly ask that you review our appointment policies below.

1. Appointments

Appointments may be scheduled online, by phone, or through other approved booking methods. A valid phone number, email address, and, when applicable, a credit card may be required to secure your reservation. Appointment availability is subject to change without notice.

2. Arrival Time

Please arrive 5-10 minutes before your scheduled appointment to complete any necessary consultation forms and allow sufficient time for your service. Guests arriving late may receive a shortened treatment to avoid delaying subsequent appointments. Full service fees may still apply.

3. Cancellation Policy

We kindly request at least 24 hours' notice for any appointment cancellation or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

4. No-Show Policy

Guests who fail to arrive for a scheduled appointment without prior notice ("No-Show") may be charged up to 100% of the scheduled service price and may be required to prepay for future appointments.

5. Late Arrivals

If you arrive late, we will do our best to accommodate your appointment. However, your treatment time may be adjusted to avoid disrupting other scheduled appointments, and the full service fee may still apply.

6. Appointment Confirmation

Appointment reminders may be sent by email or text message as a courtesy. Failure to receive a reminder does not release guests from their scheduled appointment or the cancellation policy.

7. Consultation

Certain services, including but not limited to Hair Growth Programs, corrective acne treatments, and customized treatment plans, may require a professional consultation before treatment. By Lolly Skin & Scalp reserves the right to recommend an alternative service if it is determined to be more appropriate for your condition or treatment goals.

8. Service Refusal

9. Children & Guests

To maintain a relaxing environment for all guests, we kindly request that only clients receiving services enter the treatment rooms unless prior arrangements have been made. Children must remain under adult supervision at all times.

10. Policy Changes

By Lolly Skin & Scalp reserves the right to modify this Appointment & Cancellation Policy at any time without prior notice. Any updates will be posted on this page with the revised effective date.

At By Lolly Skin & Scalp, every treatment is customized to your individual scalp and skin condition. Please read the following disclaimer carefully before receiving any service.

1. Cosmetic & Wellness Services

All services provided by By Lolly Skin & Scalp are cosmetic and wellness treatments intended to support scalp health, skin health, relaxation, and overall well-being. Our services are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

2. Individual Results

3.

Health Information

4. Treatment Suitability

Every treatment begins with a professional consultation and assessment. By Lolly Skin & Scalp reserves the right to modify, postpone, or decline any treatment if it is determined that the service is not appropriate or may present a health or safety concern.

5. Homecare Recommendations

Professional homecare recommendations are provided to help maintain and support treatment results. Clients are responsible for following recommended aftercare instructions. Failure to do so may affect treatment outcomes.

6. Corrective Treatment Programs

Corrective treatments, including acne management, hair growth programs, and other specialized services, often require multiple sessions to achieve optimal results. A customized treatment plan may be recommended following your consultation.

7. Treatment Risks

8. No Medical Advice

Information provided during consultations, treatments, or on this Website is intended for cosmetic and educational purposes only and should not be considered medical advice. Clients with medical concerns should consult a qualified healthcare provider.

9. Acceptance

By booking or receiving services from By Lolly Skin & Scalp, you acknowledge that you have read, understood, and accepted this Treatment Disclaimer. You also confirm that you have disclosed all relevant health information to the best of your knowledge.

Results Disclaimer

At By Lolly Skin & Scalp, every treatment is personalized based on your individual scalp or skin condition. While we strive to provide professional care using high-quality products and customized treatment plans, individual results will vary.

1. Individual Results May Vary

2. Corrective Treatments Require Time

Corrective services, including acne treatments, hair growth programs, and scalp therapies, often require multiple sessions and consistent homecare to achieve the best possible results. Visible improvement varies depending on the individual and the severity of the concern.

3. Photographs

Before-and-after photographs displayed on this Website or our social media channels are provided for illustrative purposes only. They represent individual client experiences and should not be interpreted as a guarantee of similar results.

4. Homecare Responsibility

Professional homecare recommendations are an important part of achieving and maintaining treatment results. Failure to follow recommended aftercare instructions or homecare routines may reduce the effectiveness of your treatment.

5. Maintenance

Many cosmetic treatments require ongoing maintenance to support long-term scalp and skin health. Results may gradually diminish without continued professional treatments and appropriate homecare.

6. No Guarantee

By Lolly Skin & Scalp does not guarantee specific cosmetic or aesthetic outcomes. By receiving treatment, you acknowledge that treatment results are not guaranteed and may vary based on your individual condition and response to treatment.

Gift Card Policy

Thank you for choosing By Lolly Skin & Scalp. Please review the following

Gift Card Policy

before purchasing or redeeming a gift card.

1. General

Gift Cards may be purchased in-store or through our authorized online booking platform, when available. Gift Cards may be used toward eligible services and products offered by By Lolly Skin & Scalp unless otherwise specified.

2. Redemption

Gift Cards must be presented at the time of redemption. The value of the Gift Card will be applied toward the total purchase amount. Any remaining balance may be used for future visits until the full value has been redeemed.

3. Non-Refundable

Gift Card purchases are final and non-refundable. Gift Cards cannot be redeemed for cash, except where required by applicable law.

4. Lost or Stolen Gift Cards

By Lolly Skin & Scalp is not responsible for lost, stolen, damaged, or unauthorized use of Gift Cards. Please treat your Gift Card like cash.

5. Expiration

Gift Cards do not expire, unless otherwise required or permitted by applicable law. Any promotional or complimentary Gift Cards may have separate terms and expiration dates. 6. Appointment Policy Appointments booked using a Gift Card remain subject to our Appointment & Cancellation Policy. Late cancellations, no-shows, or applicable cancellation fees may be deducted from the Gift Card balance. 7. Promotional Gift Cards Promotional Gift Cards, bonus Gift Cards, giveaways, or complimentary Gift Cards may not be combined with other offers, discounts, memberships, or promotions unless otherwise stated. 8. Remaining Balance If the total purchase exceeds the Gift Card balance, the remaining amount must be paid using another accepted payment method. Any unused Gift Card balance will remain available for future purchases. 9. Right to Refuse By Lolly Skin & Scalp reserves the right to refuse, cancel, or invalidate any Gift Card obtained through fraud, unauthorized activity, or misuse.

10. Policy Changes

By Lolly Skin & Scalp reserves the right to modify this

Gift Card Policy

at any time without prior notice. Updated policies will be posted on this Website.

Thank you for choosing By Lolly Skin & Scalp. We are committed to providing high-quality services and products. Please review our Refund Policy before making a purchase.

1. Services

All services are final and non-refundable once they have been provided. As treatment results vary based on individual conditions and compliance with aftercare recommendations, refunds will not be issued based on personal expectations or treatment outcomes.

2. Prepaid Packages

Prepaid treatment packages are non-refundable and non-transferable unless otherwise required by applicable law. Unused sessions may only be redeemed by the original purchaser unless otherwise approved by By Lolly Skin & Scalp.

3. Memberships

Membership fees and membership benefits are non-refundable unless otherwise stated in your Membership Agreement.

4. Gift Cards

Gift Card purchases are final and non-refundable. Gift Cards cannot be redeemed for cash except where required by applicable law.

5. Retail Products

Unopened retail products may be eligible for exchange or store credit within 14 days of purchase when accompanied by the original receipt. For hygiene and safety reasons, opened, used, damaged, or altered products cannot be returned or exchanged unless required by law or determined to be defective.

6. Treatment Deposits

Appointment deposits are applied toward your scheduled service. Deposits may be forfeited for late cancellations, no-shows, or missed appointments in accordance with our Appointment & Cancellation Policy.

7. Promotional Offers

Promotional services, discounted packages, special offers, complimentary services, and limited-time promotions are non-refundable and may not be exchanged for cash or credit.

8. Refund Exceptions

If By Lolly Skin & Scalp determines that a billing error or duplicate payment has occurred, the appropriate adjustment or refund will be processed promptly.

9. Policy Changes

By Lolly Skin & Scalp reserves the right to modify this Refund Policy at any time without prior notice. Any updates will be posted on this Website.

At By Lolly Skin & Scalp, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, book appointments, or receive our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Health Information

2. How We Use Your Information

3. Information Sharing

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Cookies & Website Analytics

Our Website may use cookies and similar technologies to improve functionality, analyze Website traffic, and enhance your browsing experience. You may disable cookies through your browser settings; however, certain features of the Website may not function properly.

6. Third-Party Services

Our Website may contain links to third-party websites, booking platforms, social media pages, or other external services. We are not responsible for the privacy practices or content of these third-party websites.

7. Your Rights

8. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children through this Website without appropriate parental or legal guardian involvement.

9. Changes to This Privacy Policy

By Lolly Skin & Scalp reserves the right to update this Privacy Policy at any time. Any revisions will become effective upon posting on this Website.

10. Your Consent

By using this Website, booking an appointment, or receiving services from By Lolly Skin & Scalp, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

By booking an appointment or receiving services at By Lolly Skin & Scalp, you acknowledge and agree to the following:

1. Voluntary Participation

I voluntarily choose to receive cosmetic and wellness services provided by By Lolly Skin & Scalp. I understand that all treatments are elective and performed with my informed consent.

2. Health Disclosure

3. Treatment Risks

4. Individual Results

I understand that treatment results vary based on individual skin or scalp condition, lifestyle, homecare, genetics, hormones, and treatment consistency. No specific cosmetic or aesthetic results are guaranteed.

5. Corrective Treatment Programs

I understand that corrective treatments, including acne treatments, hair growth programs, and scalp therapies, often require multiple sessions and consistent homecare to achieve optimal results.

6. Homecare Responsibility

I agree to follow all recommended aftercare and homecare instructions. I understand that failure to follow professional recommendations may affect treatment outcomes.

7. Photography Consent

Clinical photographs may be taken before and after treatment for documentation and treatment evaluation. Photographs will not be used for advertising, marketing, social media, or any public purpose without my separate written consent.

8. Right to Refuse Treatment

By Lolly Skin & Scalp reserves the right to modify, postpone, or decline treatment if a service is considered unsuitable or unsafe based on my consultation or health condition.

9. Release of Liability

To the fullest extent permitted by law, I release and hold harmless By Lolly Skin & Scalp, its owners, employees, and independent contractors from any claims, damages, liabilities, or expenses arising from services received, except where caused by gross negligence or willful misconduct.

10. Consent & Acceptance